Cancellation and refunds

Cancelling a booking

You can cancel a future booking from your account before it starts. The room is released immediately after cancellation.

Customer refund policy

For a paid booking cancelled at least 24 hours before it starts, elu rooms issues a full refund to the original payment method automatically. Within 24 hours, no refund is issued unless an exception is approved. Stripe processing times can vary.

If a host cancels

If a host cancels an upcoming booking, the customer receives a full refund to the original payment method. Any host fee is reviewed manually by elu rooms during launch.